This Blogger account has been set up to record the daily diary of the week long trip to Boston. God only knows what is going to happen over the following few days, hopefully we'll come out of this thing alive. But if we don't make it back, please Martin, shag a nurse on my behalf and think of the happier times; times when Balance Transfers was merely something that our customers did to clear off their balances with us; when the IT team didn't have the rich side/poor side devide; when we didn't have to use the codeword "Janeway". Those were the happy days, no forms to fill in and enough mainframe rights to kill half of the business...